Returns & Refunds

At Edgemate, we take pride in the quality of our veneer products. Returns and refunds are handled according to the terms below.

Custom and non-stock products

Returns are not accepted for non-stock or custom-produced materials.
Once production begins, custom orders are final and non-cancellable unless cancellation is made within 24 hours of order placement.

Stock materials

Returns of stock materials are accepted only if:

The material is less than one year old from the original ship date.
The material is in resalable condition and properly packaged.
An RMA (Return Material Authorization) has been issued by Edgemate.

A 15% restocking fee applies to approved stock returns. Customers are responsible for return shipping costs and for ensuring the product arrives in good condition.

Defective materials

If you believe you received defective material, contact Edgemate with samples or photographs of the issue. Edgemate or a contracted agent may inspect the material. If the material is confirmed defective, Edgemate may issue an RMA and arrange for return or destruction, or replace the material at no charge. Edgemate's liability is limited to the replacement cost of the original material.

Shipping damage

Document shipping damage at the time of delivery on the receiving paperwork whenever possible.
Submit shipping-damage claims to Edgemate with supporting documentation.
Once confirmed by the carrier, Edgemate will issue a credit or replacement.

Other terms

Packing-list discrepancies must be reported within 3 business days of receipt.
Order cancellations for stock materials must be made at least 48 hours prior to shipment.